AI-driven Unified Communications

Transform your business communication with artificial intelligence. Discover how AI optimizes your customer interactions, supports your sales team, and generates valuable insights from every conversation.

AI in Unified Communications

Artificial Intelligence is revolutionizing the way companies communicate. By integrating advanced AI technology into your unified communications platform, you not only get better communication tools but also intelligent assistance that learns from every interaction.

From automatic call analysis to real-time sales insights - AI makes your communication smarter, more efficient, and more effective.

Intelligent analysis

Automatic analysis of conversations

Sales intelligence

Real-time sales insights

AI assistance

Smart conversation support

Predictive data

Data-driven predictions

Wildix: Pioneer in AI-driven UC

As the first 100% WebRTC and browser-based UC&C provider, Wildix integrates advanced AI technology directly into their platform for unparalleled intelligence and ease of use.

Wilma

Your AI assistant for smart communication

Wilma is Wildix's advanced AI assistant that understands, analyzes, and provides valuable insights from your conversations. With natural language processing and machine learning, every conversation becomes a source of knowledge.

Capabilities of Wilma

Automatic call transcription

Real-time transcription of phone calls in multiple languages

Sentiment analysis

Detect the emotional tone of conversations for better customer understanding

Conversation summaries

Automatically generated summaries of key conversation points

Action items recognition

Automatically identify tasks and follow-up actions from conversations

Compliance monitoring

Automatic checks for compliance with scripts and procedures

Sales Intelligence

Data-driven sales support

Wildix Sales Intelligence transforms your conversations into actionable insights. Through AI analysis of sales conversations, your team receives real-time coaching, identifies sales opportunities, and optimizes your sales process.

Sales Intelligence features

Real-time coaching

Direct feedback and suggestions during sales conversations

Sales opportunity detection

Automatic identification of upsell and cross-sell opportunities

Performance analytics

Detailed reporting on sales team performance

Deal forecast

AI-driven predictions of deal success chances

Competitor mentions

Detect when competitors are mentioned in conversations

CRM integration

Automatic synchronization of insights to your CRM system

Agent Assist

Real-time AI support for your employees

The Wilma Agent assist supports your employees during live conversations. No information is lost, allowing your employee to focus on the content of the conversation.

See it in action

Agent Assist features

Real-time translation of conversations

Direct feedback and suggestions during sales conversations

Real-time suggestions for responding to questions asked

Automatic identification of upsell and cross-sell opportunities

Real-time checklists of information to request

Detailed reporting on sales team performance

Suggestions around questioning based on the conversation

AI-driven predictions of deal success chances

Clear insight into the caller's wishes

Detect when competitors are mentioned in conversations

Set notifications based on the content

Automatic synchronization of insights to your CRM system

Why AI-driven UC?

Increased efficiency

Automate routine tasks and let your team focus on what really matters.

Better customer experience

Understand your customers better and respond proactively to their needs.

Higher conversion rate

Data-driven insights help your sales team close more deals.

Ready for AI-driven communication?

Discover how Wildix AI can elevate your business communication with Wilma and Sales Intelligence.

Request a demo

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Prefer an even more accessible alternative?

Accessible business communication, without unnecessary extras.

Accessible form of communication without unnecessary frills

Unified Communications

Integrated communication platforms that bundle voice, video, messaging, and collaboration into one central solution.

klantenservicemedewerkers met headset werken aan computerschermen bij bedrijfstelefonie licom

For companies that prefer to keep their telephony partially on-site.

Hybrid VoIP solutions

Flexible telephony solutions that seamlessly combine on-premise and cloud for optimal availability and cost efficiency.

Man werkt thuis aan bureau en participeert in een videovergadering met vier collega's via computer