Licom Wallboard

Real-time insight into your telephony traffic on one clear screen. Live KPIs, queues, agent availability, and service levels — so your team always makes the right decisions.

Everything at a glance

Licom Wallboard is our own development that seamlessly integrates within your Wildix UC environment. It displays live statistics per queue and per team: active calls, waiting calls, missed calls, average wait and talk time, and the service level — all on one screen.

For each team, you can see which agents are logged in, who is active, who is waiting, and what the individual service level is. This way, you guide your team based on facts, not feelings.

Own development by Licom — fully customized

Integration with your existing phone system

Configurable per team, queue, or department

Callback management: outstanding callbacks in one overview

Display on any screen, monitor, or TV display

Exclusively developed for the Wildix Unified Communications platform

Licom Wallboard met realtime statistieken over telefonieverkeer

After registration, the Virtual Reception automatically calls the right employee via your phone system. No intermediaries or SMS, your internal telephony system does its job.

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Live metrics displayed by the Wallboard

ACTIVE CALLS

WAITING

QUEUE

MISSED

AVG. WAIT TIME

36"

AVG. TALK TIME

3'47"

SERVICE LEVEL

91%

What does the Wallboard show?

All critical metrics of your communication environment, live and configured per team.

Live KPI dashboard

Active calls, waiting calls, queue, missed calls, avg. wait and talk time, and service level — real-time visible at the top of the screen.

Agents per team

For each team (Sales, Service, ...) you can see how many agents are logged in, who is active or waiting, and what the individual service level is.

Live calls

A separate panel shows all active calls in real-time: who is calling, which queue, and how long the call has been ongoing.

Callback management

Outstanding callbacks are displayed separately so that no callback appointment is overlooked.

Wait times & SLA

For each queue and team, you can see the average wait time and service level, allowing you to adjust immediately when necessary.

Multiple views

Switch between Overview, Dashboard, Agents, and Attendant. Configure groups and adjust the view per location or screen.

Interested in Licom Wallboard?

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