Licom OnDuty 24/7
The problem
You know how it is, the routing of your on-call service is often a real nightmare. An employee calls in sick, colleagues swap their on-call shifts, or someone takes a few weeks off but forgot to activate call forwarding... All small things that can have big consequences for your availability outside office hours.
The solution
Now imagine that your telephony automatically knows who should be available when, just based on a few clicks? With Licom OnDuty, our calendar integration, you can adjust your own on-call routing. No more hassle with manual call forwarding and passing around smartphones, you have no missed calls and especially no frustrations for customers and colleagues.
How does OnDuty work?
Simple calendar integration
Schedule employees in the right position. All changes are implemented immediately, without third-party intervention.
Connection with telephony
Thanks to the connection with your telephony solution, calls are automatically routed to the right person.
Extensive reporting
See when which call reached your on-call service and how it was handled. Optimize based on data.
Always up-to-date
Your calendar determines your availability: smart, simple, and always up-to-date.
With "Licom OnDuty" your calendar now determines your availability: smart, simple, and always up-to-date.
Benefits for your organization
24/7 availability
No more missed calls thanks to smart on-call scheduling.
Flexible scheduling
Adjust your on-call service with a few clicks, without IT intervention.
Comprehensive reporting
Insight into all calls for continuous improvement of your on-call service.