Business telephony goes much further than fixed devices in the office these days. Employees also communicate via their computer or smartphone, work in different locations, and expect access to the same features everywhere.
Licom brings together telephony, video, chat, and smart integrations in one professional communication environment. The solution is tailored to your organization, employees, and way of working.
Accessible at the Office, at Home, and on the Go
Customers and colleagues expect employees to be easily reachable, regardless of where they work. Modern business telephony makes it possible to receive and transfer calls via a fixed device, computer, or smartphone.
Employees retain access to the same contacts, features, and information. This way, communication remains recognizable and professional, even when working from home or when different locations collaborate.
What Does Modern Business Telephony Include?
The implementation varies from organization to organization. Depending on your needs, a solution may include:
- Fixed and mobile telephony
- Video, chat, and presence information
- Integration with Microsoft Teams
- Connections with CRM and ERP software
- Intelligent call routing
- Telephony statistics and reports
- AI for transcriptions and summaries
- Integration with a digital reception or call handling service
This creates one environment where employees can communicate more efficiently and find information more easily.
Linking Business Telephony to Microsoft Teams
Microsoft Teams brings together chat, video calls, and file sharing. By integrating your business telephony, employees can manage their business calls directly from the familiar Teams environment.
Teams can be linked to an existing telephony solution or used as part of a new communication environment. Which setup is most suitable depends on your current infrastructure, desired features, and budget.
Licom will work with you to determine which integration fits best and ensures that you do not pay for functionalities you do not need.
No Standard Solution, But Customization
A small and medium-sized enterprise has different communication needs than a multinational, government, or healthcare institution. The number of users, locations, existing systems, and security requirements also play an important role.
That is why Licom does not start from one brand or technology. We combine different platforms and possibilities into a solution that fits your daily operations and can grow with your organization.
Business Telephony Ready for the Future
New technologies make communication increasingly smarter and more efficient. Think of automatic transcriptions, intelligent routing, and integrations that make information immediately available.
With over 25 years of experience, Licom helps organizations modernize their communication step by step. Together, we will look at how your accessibility and collaboration can be further improved.
