But Filip Decloedt & Licom go back much further, to his real estate office in Wenduine. Now, a few years later, he chose, together with the previous manager of Dermul, based on reputation for Licom. “They had already had a number of contacts here with other telecom providers, but as an end user, we didn’t really know what to make of it. They knew what VoIP was, but to implement that just like that, without professional help for 30 employees… I suggested asking for a proposal from Licom as well, and that was it. Ives quickly realized that we mainly needed a decent explanation and a partner who keeps looking for solutions. Also for communication with the provider, for example, if you don’t have a partner who knows the way… We were looking for and found at Licom a partner who was accessible and local.”
“Meanwhile, some time has passed and we are working smoothly with the new solution. Although we have learned that the switch to softphones is more difficult for some than expected. A large part has switched to the software with a headset, but others still work with a receiver wedged between their ear and shoulder and shout “what is your internal number again” across the office. It is certainly important to also inform the different users well about what they want. But for them, Licom fortunately had a good solution.”
