BOSS Paints

The Waregem-based company BOSS Paints has been active in paint production since 1945 and currently employs 270 people. They produce more than 3 million liters of paint annually, both for professionals and for private individuals. The latter group is mainly reached through the well-known Colora retail chain (60 shops).

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Contact center
At Boss Paints, a large number of calls come in daily from professionals looking for the right paint advice. To efficiently address this target group, it was decided, after thorough analysis, to implement the Fidelity software from Jusan.

The user-friendliness and the ability for self-management were the decisive advantages for the person responsible for the contact center. Adjusting routing, writing scripts, and adding agents are all things that add value during the execution of their daily tasks.

Unified Communications
In addition to the contact center solution, a UC tool was also made available to the users. Features like presence, chat, call log retrieval, click-to-dial… are now accessible to everyone. This software was integrated with the existing Dynamics (MS) environment.

VoIP central
For the new telephony environment, the choice ultimately fell on the VoIP central. A combination of IP devices and IP DECT for wireless telephony in production was chosen.

Bedrijfsgebouw van BOSS Paints met kleurrijke gevel

BOSS Paints

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