You know how it is, the routing of your on-call service is often a real nightmare. An employee calls in sick, colleagues swap their on-call shifts, or someone takes a few weeks off but forgot to activate call forwarding... All small things that can have big consequences for your availability outside office hours.

Now imagine that your telephony automatically knows who should be reachable when, just based on a few clicks? With Licom OnDuty, our new calendar integration, you can adjust your own call routing. No more hassle with manual call forwarding and passing on smartphones, you have no missed calls and especially no more frustrations for customers and colleagues.

Thanks to the simple calendar integration, you schedule employees in the right position. All changes are immediately implemented, without third-party intervention. Thanks to the connection with your telephony solution, these calls are included in a comprehensive report. This way you can see when which call reached your on-call service and how it was handled. Based on that, you can optimize your services and adjust where necessary.